A UC Riverside student research project
Press 0 to reach a person.
Bots replaced the humans who used to help us. We're measuring what they fail to give you: a real person, a real answer, and a little respect. Tell us how it went.
Live count
– ratings from – people about – bots
About 4 minutes
Email never public
No ads, no account
Most-reported problems
No reports yet. Yours could be the first.
The Bot Gap Index
Eight things a bot can fail to give you.
01
Human Access
Could I reach a real person when I needed one?
02
Understanding
Did it understand what I was asking?
03
Resolution
Did it actually fix my problem?
04
Effort & Time
Was it quick, or did I go in circles?
05
Honesty
Was it clear it was a bot, and honest about its limits?
06
Accuracy
Was the information correct?
07
Respect & Care
Did it treat me like a person, not a ticket number?
08
Privacy & Control
Did it respect my data and my choices?